BANKING AND FINANCE
Heritage Bank Celebrates 2015 Customer Service Week
As a way of appreciating her teaming customers for their loyal patronage over the period, Heritage Bank Limited joined the rest of the world to mark the annual Customer Service Week themed ‘Everyday Heroes.”
The event, which is celebrated in the first week of October every year, is a unique period when service organisations like Heritage Bank Limited and global agencies extol the patronage and loyalty virtues of their esteemed customers by introducing several unique and special activities to appreciate the customers.
As a way of making this year’s edition a memorable one for customers of the new Heritage Bank, the financial institution, which is now bigger and better, having emerged from a merger exercise of the former Heritage Banking Company Limited and former Enterprise Bank Limited, has lined up a number of activities to celebrate and appreciate them. Some of the activities, which will be implemented during the period, include elaborate decoration of all Experience Centres of the bank and complimentary candies, sweets and chocolates as well as branded corporate gifts for customers amongst during the period.
A statement from the Corporate Communications Department of the bank, which highlighted the message of the Group Managing Director/Chief Executive Officer, Mr. Ifie Sekibo, said that the Customer Service Week has again provided a good opportunity for every staff, units, groups and regions in the bank to delight all stakeholders at all Heritage Bank touch points.
The statement added that this objective will be achieved during the week because every staff is involved, ready and in tune with the fact that customers of the bigger and better Heritage Bank Limited will this period enjoy the best of service delivery during the Customer Service Week and always, a tradition that will continue afterwards.
For Heritage Bank Limited, this year’s edition of the Customer Service Week is very unique because it is the first for the new bank which is now better positioned to offer unparalleled banking services across over 165 Experience Centres and counting, 33 Automated Banking Centres, 365 ATMs and over 4800 POS terminals across the country.