In line with its commitment to the realization of a sustainable and competitive retail banking environment in West Africa, First Bank of Nigeria Limited, Nigeria’s most valuable bank brand has partnered with the Asian Banker Magazine to host the 3rd West Africa International Banking Convention 2016. The event which has the theme “Building a Sustainable and Competitive Retail Banking Infrastructure for West Africa” will hold on June 30, 2016, at Eko Hotels and Suites, Victoria Island, Lagos.
Over 100 senior executives and supporting executives in retail, technology, innovation, operations, strategy and planning are expected to attend the event from West Africa and other regions’ retail banking and payments industries.
The West Africa International Retail Banking Dialogue 2016, the third in the series will be a convergence of global advisory panel contributing policies and insights into the experiences of leading decision makers in West Africa, among whom are: Mr. Emmanuel Daniel, Chairman, The Asian Banker, who will deliver the welcome address; Mr. Gbenga Shobo, Deputy Managing Director, FirstBank, who will deliver a keynote address with the theme: “Global Innovation: Impacting Banking in West Africa” and Matt Dooley, Managing Director, Connected Thinking.
According to Mr. Gbenga Shobo, Deputy Managing Director, First Bank of Nigeria Limited, “the retail banking business is evolving rapidly as a result of heightening competition, increased regulation and changing customer expectations. In view of the large numbers of the unbanked population in West Africa, we will continue to lead the discourse that will lead to new ways of thinking and innovation in bank products and services that will help financial institutions in the region to achieve better service delivery whilst improving their bottom-line”.
He also stated that the effectiveness of FirstBank’s robust retail banking strategy is responsible for its domination of the retail space with a sizeable market share of retail customer deposits at the end of 2015 financial year. “Through our various innovative products and services as well as developmental projects, we have raised the bar in the delivery of unique retail financial products to all levels of customers. We will not relent in our efforts to meet and exceed customers’ expectations as we keep them at the heart of business”.